Our team approach allows maximum support to maintain our infrastructure and resolve customer support issues with the utmost effectiveness. We have eight functional areas of technical expertise, ranging from Disaster Recovery to Network Security to Server Provisioning to Server Management & Administration. While all our engineers know a good deal about all these functional areas, this approach allows us to provide quick & excellent support to businesses, focused training to teams of specialists and to "go deep" into relevant technologies and methodologies.

This means that even your most demanding issues or requirements are handled efficiently by truly knowledgeable and experienced engineers, not just by support "generalists" using your critical issue as an opportunity to learn something new.

Ticket Tracking System
Current implemented help desk system would be used for different tasks & queries. The system would also act as documentation of every interaction for future reference. This system needs to send emails and be integrated (i.e. an emergency call for support will page the on-call DBA or on-call SA for support).

Telephonic Support & Live Chat
In addition to communication through the ticket tracking system, as described above, telephone support during regular business hours will be provided, Regular business hours of client timing. Live chat services will also be provided in regular business hours of client timing.

Emergency Support
In an emergency, our DBA and SA teams will be available o perform a complete recovery and restoration of the client’s supported systems.